FAQ

Are your products keto-friendly?

Yes! At SNAXX, all our products are keto-friendly — each one contains less than 5g of carbs per serve.

Where are you located?

SNAXX is proudly 100% Australian owned and operated, based right here in Brisbane, Queensland!

Can I use low-fat products to keep the calories down?

You sure can! While we always recommend real butter and full-fat options for the best texture and flavour, you can absolutely swap in low-fat alternatives if you're watching your calorie intake.

Just keep in mind:

  • The texture or rise might change slightly

  • Results can vary between brands, so it might take a little experimenting to find your fave combo!

SNAXX is all about making it work for you — so feel free to adjust it to suit your goals!

Why is my SNAXX exploding in the microwave?

Here are a few tips to help avoid any SNAXX mishaps:

  • Use a larger cup or mug to give the mix space to rise.

  • Always use real butter, not margarine, oil, or spreadable butter — anything with oil can cause it to explode.

  • Be mindful of your microwave! Our cook times are based on 900w microwaves, so adjust the time slightly if yours is stronger or weaker.

Why do you use sucralose?

We’re all about taste! After lots of testing, we found that stevia left a bitter aftertaste, so we chose to use sucralose (less than 1%) to make our treats taste just right.

Can I store SNAXX in the fridge or freezer?

Yes, you can store them in the fridge or freezer for extra shelf life. Easy and convenient!

Are your products dairy-free?

Not all SNAXX are dairy-free, but we do have some dairy-free options available!
Check our Product Information Table to see which ones suit your needs.

Can I add extra ingredients?

Absolutely! SNAXX is made to be fun and flexible. Many of our customers love adding extras like blueberries to pancakes or muffins. Just mix them in before cooking!

Do SNAXX really take just a minute to make?

Many of our products do! Just add water, butter, and microwave for 60 seconds.
We’ve expanded into exciting new products like pastry, crumb, batter, fries, and cheesecake, and while some might take a tiny bit more time, they’re still super quick and simple to make.

Can I use margarine or soft butter instead of real butter?

For the best results, we recommend using real butter only. It makes a big difference in taste and texture!

Can I pick up my order?

Currently, we don’t have a storefront for pickups. Our Brisbane address is an office only.
But don’t worry — we ship worldwide, and our full range is available online!

Do you use Australian ingredients?

Yes! Most of our ingredients are sourced from Australia, with a few coming from overseas when needed.

How long do SNAXX products last?

Each pack has a best before date printed on it. Most SNAXX have a long shelf life, especially if stored in a cool, dry place or kept in the freezer.

Are SNAXX gluten-free?

Yes, many of our products are gluten-free, but always check the label or our Product Information Table to be sure. We’re all about making keto as inclusive as possible!

Are SNAXX suitable for diabetics?

SNAXX are low in carbs and sugar-free, which makes them a great option for many diabetics. But as always, it's best to consult with your healthcare provider to be safe.

Can I eat SNAXX if I’m not on keto?

Absolutely! SNAXX is for anyone who wants better-for-you treats that are low in carbs, high in taste, and super convenient. Keto or not, you’ll love them!

Do you offer subscriptions?

Not yet — but stay tuned! We're working on offering auto-ship and subscription options so you’ll never run out of your favourites.

Do you have a loyalty program?

Yes we do! Join the SNAXX SQUAD to unlock exclusive deals, early access, and special offers — just our way of saying thanks for being part of the SNAXX fam!

Can I travel with SNAXX?

Yes! SNAXX is lightweight, compact, and shelf-stable, making it perfect for road trips, camping, caravanning, and even flying.

 

Are your products safe for kids?

Many parents choose SNAXX as a low-sugar option for kids. Always read the ingredients, and if your child has specific allergies or dietary needs, double-check with your doctor.